Service Information
These service terms set out the standard framework for how we work together, helping to ensure clarity around scope, responsibilities, and payment structure so we can focus on the work itself. I'll try my best to make everything as clear and straightforward as possible while allowing flexibility within defined boundaries for both parties. Please take a moment to read them carefully before engaging the service.
Working Relationship
I operate as an independent professional service provider. While the client may define guidelines, priorities, and monitor the work, I am neither their employee nor their representative in any capacity whatsoever. I independently organize my resources to effectively achieve the project objectives. I may subcontract third parties if necessary, while remaining the sole point of contact and fully responsible for the work and final outcome.
The service consists of the provision of professional graphic design services and related advisory work, as agreed between the parties. In addition to deliverables, the service includes guidance throughout the process based on best practices and professional judgment, requiring the client’s reasonable openness to professional recommendations and direction.
On the client’s side, the point of contact will be the person or persons formally designated for the project; any interaction with third parties will only take place under previously agreed criteria. Any doubts or disagreements must be communicated in a timely manner for resolution through constructive dialogue.
The client is primarily responsible for managing payments, providing materials and inputs, complete information, and delivering feedback in a timely manner, in accordance with what has been agreed. Any delays in these areas may affect delivery timelines without extending or modifying the agreed deadlines or service conditions, and may also generate additional costs or result in unilateral suspension or cancellation.
Working Method
The service is provided on a fully remote basis, with no permanent availability or in-person attendance, except for matters expressly agreed upon. Regarding professional communication, virtual meetings will be scheduled as appropriate, and although other communication channels may be used in daily interaction, key information and details must be sent clearly and in an organized manner via email.
In summary, my way of working is based on three pillars: professionalism, common sense, and goodwill, applied consistently across all engagements. The goal is to build clear and sustainable working relationships.
Quotation and Payment
Quotations are valid for ten (10) calendar days unless otherwise specified. All prices exclude VAT and/or other applicable taxes. Unless explicitly agreed, projects operate under a 50% upfront and 50% upon delivery payment structure. My work is structured around service scope and deliverables, not hourly billing.
Payments are made in the currency specified in the quotation and through standard bank transfers or equivalent electronic methods. Payments will only be considered valid once the funds have been effectively credited and are available in the designated account. Any form of payment confirmation, including transfer receipts, remittance notices, screenshots, or administrative notifications, will not be considered proof of payment until funds are fully received. Only in special cases, and with prior explicit and documented agreement, a valid purchase order may replace direct payment, provided it guarantees payment under clear and predefined timelines, without exceptions or conditional interpretations.
Work only begins once the first payment installment has been received. In the absence of payment, work is automatically paused until regularization, and any resulting delays will not be the responsibility of the provider.
In all cases, payments correspond to the time and professional expertise dedicated, not to results or process, and are therefore strictly non-refundable.
Scope of Work
Any reference to “payment cycle”, “project milestone”, “contracted stage”, or similar terms refers exclusively to the stage, division, or unit of the project or agreement, together with its corresponding service and payment.
Any assessment, test, audit, sample work, discovery exercise, or exploratory engagement is considered billable professional work. If agreed as part of the project, it will be included in its price; if requested separately, it will be quoted and paid independently.
The work is carried out strictly according to the items detailed in the approved quotation; anything not expressly included therein is considered out of scope. Each stage includes a reasonable number of minor revisions. Significant changes or scope expansions are quoted separately.
Project Structure
For recurring engagements (retainer fee, monthly agreement, or similar independent contractor arrangements), compensation is based on the full fixed service cycle agreed between the parties, which constitutes the minimum and indivisible unit of service. Each cycle is governed strictly by calendar time and agreed scope, and is not subject to interpretation based on partial usage, daily allocation, or proportional recalculation. No proration, modification, or interpretation of the agreed compensation as an hourly or daily rate applies under any circumstances.
Timeline compliance depends on responses and approvals within reasonable timeframes (a maximum of three calendar days); otherwise, the project may be paused, rescheduled, or terminated.
While acceptance of these terms constitutes a firm commitment to the agreed milestones and project structure, either party may terminate the relationship at any time with written notice. In the event of cancellation, the client must pay the immediately following payment milestone, regardless of timing, whether or not the corresponding services are ultimately used, and without affecting any accrued obligations or payments due up to that point.
Intellectual Property and Usage
Unless required by law or copyright obligations, the client is not required to include my name in project credits, but may not claim exclusive authorship. I may showcase the project in my portfolio and/or social media for promotional purposes, unless explicitly requested otherwise in writing prior to project completion.
Responsibility for the use, storage, and reproduction of deliverables rests entirely with the client. No copies of client materials or files are retained after delivery.
Acknowledgement
By hiring my services, the client acknowledges that this information has been made publicly available in advance and forms the basis of our professional relationship. Any document or information issued shall be governed by and reflect the principles, terms and conditions herein.