SERVICE INFORMATION
I operate as an independent professional service provider. While the client may define guidelines, priorities, and monitor the work, I am not their employee or representative in any capacity whatsoever. I independently organize my resources to effectively achieve the project objectives. I may subcontract third parties if necessary, while remaining the sole point of contact and fully responsible for the work and final outcome.
On the client’s side, the point of contact will be the person or persons formally designated for the project. Any interaction with third parties will only take place under previously agreed criteria. Any doubts or disagreements must be communicated in a timely manner for resolution through constructive dialogue.
The service is provided in a fully remote modality, with no permanent availability or in-person attendance, except where expressly agreed in writing.
Regarding communication, virtual meetings will be scheduled as appropriate. Although other communication channels may be used in daily interaction, key information, decisions, and approvals must be communicated clearly and in an organized manner via email.
The client is primarily responsible for managing payments, providing materials and inputs, and delivering feedback in a timely manner, in accordance with what has been agreed. Any delays in these areas may affect delivery timelines without extending or modifying agreed deadlines or service conditions, and may also generate additional costs or result in suspension of the project.
In summary, the working relationship is based on professionalism, common sense, and goodwill, applied consistently across all engagements. The goal is to maintain clear and sustainable working relationships.
QUOTATION
Payments are made in the currency specified in the quotation and through standard bank transfers or equivalent electronic methods, and will only be considered valid once funds have been effectively credited and are available in the designated account.
Only in special cases, and with prior explicit and documented agreement in writing, a valid purchase order may replace direct payment, provided it guarantees payment under clear and predefined timelines, without exceptions or conditional interpretations.
PAYMENT / MILESTONES
Any reference to “payment cycle”, “project milestone”, “contracted stage”, or similar terms refers exclusively to the stage, division, or unit of the project selected for this agreement, together with its corresponding service and payment.
For recurring engagements (retainer fee, monthly agreement, or similar independent contractor arrangements), compensation is based on the full fixed service cycle agreed between the parties, which constitutes the minimum and indivisible unit of service.
Each cycle, together with the corresponding services, is governed strictly by calendar time and agreed scope, and is not subject to interpretation based on partial usage, daily allocation, or proportional recalculation.
No proration, subdivision, extension, shifting, conversion, or modification of the cycle applies under any circumstances.
Work only begins once the first payment installment has been received. At any point in the process, in the absence of payment, work is automatically paused until regularization. Any resulting delays will not be the responsibility of the provider.
The work is carried out strictly according to the items detailed in the approved quotation. Anything not expressly included therein is considered out of scope.
Each stage includes a reasonable number of revision rounds. Significant changes or scope expansions are quoted separately.
Timeline compliance depends on responses and approvals within reasonable timeframes (up to three calendar days). Otherwise, the project may be paused, rescheduled, or terminated.
In all cases, payments correspond to the time and professional expertise dedicated, not to results or process, and are therefore non-refundable.
While acceptance of these terms constitutes a firm payment commitment for all agreed milestones and project elements, either party may terminate the relationship at any time with written notice.
In the event of cancellation, the client must pay the immediately following payment milestone, regardless of timing, whether or not the corresponding services are ultimately used, and without affecting any accrued obligations or payments due up to that point.
INTELLECTUAL PROPERTY & USAGE
Unless required by law or copyright obligations, the client is not required to include my name in project credits, but may not claim exclusive authorship.
I may showcase the project in my portfolio and/or social media for promotional purposes, unless explicitly requested otherwise in writing prior to project completion.
Responsibility for use, storage, and reproduction of deliverables and files rests entirely with the client. No copies of client materials or files are retained after delivery.
ACKNOWLEDGEMENT
By engaging in the project and proceeding with the commencement of work, the client acknowledges that this information has been made available in advance and forms part of the basis of the professional relationship.
Any formal document issued for signature will reflect the same terms and conditions, unless otherwise expressly agreed in writing prior to the start of the project.